Pick up of medical records
A medical record is a personal document that includes all health and identification information regarding the patient’s hospitalization and is property of the hospital. Only copies, upon payment after the the proper request is made, can be issued. Requests can be submitted starting from the first day of hospitalization at the Medical Records Office.
How to request a copy of a medical record
To request a medical record patients must submit a request form
Forms can be submitted:
- by e-mail: send the completed and signed form, valid legal document attesting the ownership of the entitled person as well as a signed copy of an identification document (front and back) of the entitled person and a copy of the paid wire transfer of the amount due (see Costs section) to email@example.com.
- through PEC
- through registered mail with fee charge
- in person at the Mater Olbia Hospital triage, Monday to Friday from 4 pm to 7 pm
- hard copy: €20.00
- digital copy on a USB device: €33.00
€11.50 for postage expenses to be added to the above mentioned costs.
La somma dovuta dovrà essere versata tramite bonifico bancario, da corrispondere a:
Mater Olbia S.p.a.
IBAN: IT44H01005032 000 000 000 16028
BANK: BNL RM C/C 16028
BIC SWIFT BNLIITRR
Reason: “Medical record request Name, Surname, patient’s Fiscal Code, hospitalization period”
The interested party will be informed by e-mail when the copy of the requested medical document is available to be picked up in person or has been mailed. The requested copies that have not been picked up will be destroyed 90 days after being printed.
Who can submit the request
- The party directly concerned providing an identification document
- A proxy providing the request form completed and signed by the owner of the records, including the latter’s identification document (original or copy signed by the owner). Upon picking up the medical record, proxies must bring their own identification document, signed proxy authorization and an identification document of the delegating party (original or copy signed by the owner)
- In the case of minors or completely/limited incapacitated parties, those who have parental rights or guardians (or their proxies) providing appropriate legal documents and proxy delegation where applicable. Emancipated minors must provide appropriate certification.
- Legitimate heirs of the deceased patient, providing appropriate legal documents/self-certification attesting their family relation. When there is more than one heir and there is disagreement, Legal Authorities exercise competence.
How to request other medical documents
Send an e-mail to firstname.lastname@example.org